Shipping & Returns Policy
Ground shipping varies based on customer location.
Shopping for Spirits & Fulfillment of Orders
Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer.
‘Merican Mule does not sell, offer to sell or solicit sales of alcohol through mericanmule.com. ‘Merican Mule markets spirits on its website. ‘Merican Mules’ service enables you to search online for our products available for sale by a licensed alcohol retailer. Through this website, you learn about our spirits, including their prices. The offer to purchase the spirits ultimately is from the Retailer. If you decide to purchase the spirits, you make the payment to the Retailer and the Retailer fulfills your order, including the delivery of the purchased spirits. This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler or distributor of spirits to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may be limited or not available at all in some places due to local law or other restrictions.
Where We Ship To
NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your spirits during normal business hours, we recommend having them shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location.
Alcohol will not be delivered to a visibly intoxicated person.
Shipping Timeframe & Tracking
It is our goal to fulfill and ship all orders within 1-3 business days after an order is placed. Fulfillment time depends on what time of day the order is placed and what day the order is placed on. Customers will be notified if product out-of-stock issues or other issues like weather may cause delays in shipment.
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
Orders are shipped from New York, and generally take 1-7 days for delivery when shipped ground.
If it has been more than three business days and you have not received a tracking email, you may contact email@example.com for assistance.
We recommend that customers on the West Coast place orders early in the week to decrease the likelihood that a spirits order sits in a shipping warehouse over the weekend.
We ship using FedEx.
‘Merican Mule assumes no liability for spirits damaged due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the spirits upon delivery. The most frequent cause of damaged spirits is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.
Customer Service and Return Policy
If you are not satisfied with your online order, please contact firstname.lastname@example.org to explain the reasons for your dissatisfaction.
We do our best to respond to all customer service issues within 2 business days.
We are happy to accept returns or re-send bottles for orders that meet one or more of the following conditions:
*We sent the wrong tems. In this instance we will have you ship us the incorrect items and we will send the correct items upon receipt.
- *Cans shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability. We will ship our replacements upon confirmation of damage.
- PLEASE NOTE: If cans arrive visibly damaged, please contact us within three days of the shipment’s arrival to explain the issue.
We unfortunately are unable to accept returns for orders that meet the following conditions:
- *Damage or delays caused by failed delivery attempts through no fault of the shipper.
- *You don’t like the spirits.
- *You received the spirits as a gift.
If you need to return an item, please keep the items in as close to the condition in which you received it as possible. Doing this helps us better evaluate potential flaws in the cans or packaging.
In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the spirits back to us free of charge.
Upon receipt of a returned flawed, damaged or incorrect item, we will send replacement items to you free of charge or place a credit on your account in the amount of the returned spirits.
We will accept qualified returns within 20 days of delivery. After that point, we cannot accept returns because we are unable to verify that the product has been stored properly.
We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.